{"title":"Services","description":"\u003cp\u003eConfiguration, programming and ongoing support for the systems we sell parts for — including the ones the carriers no longer touch.\u003c\/p\u003e","products":[{"product_id":"pre-configuration-service-allworx-ip-handset","title":"Pre-Configuration Service — Allworx IP Handset","description":"\u003cp\u003eWe configure your Allworx handset against your system before it ships. Plug it in and it registers — no programming at your end.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e$29 per handset.\u003c\/strong\u003e Add one for each phone in your order.\u003c\/p\u003e\n\u003ch3\u003eWhat we need from you\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eYour Allworx system model and software version\u003c\/li\u003e\n\u003cli\u003eThe system address and access credentials we need to stage against it\u003c\/li\u003e\n\u003cli\u003eThe extension number and display name for each handset\u003c\/li\u003e\n\u003cli\u003eConfirmation that your system has an available handset licence for each phone\u003c\/li\u003e\n\u003cli\u003eAny button or line-appearance layout you want matched to your existing sets\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe will ask for this by email once your order is placed. Nothing is needed at checkout.\u003c\/p\u003e\n\u003ch3\u003eOur guarantee\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eIf a phone we configured will not register on your system, we will put it right at no charge.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThat assumes what you gave us was correct. If it will not register because the system address, credentials, extension details or licence position we were given were wrong, the work to sort it out is billable at our normal rate. We will always tell you that is where we have landed before we spend your money on it.\u003c\/p\u003e\n\u003ch3\u003eAbout licences\u003c\/h3\u003e\n\u003cp\u003eAn Allworx system needs a free handset licence for each phone you add. If your system is already at its licensed limit, the phone will not register no matter how it is configured. Check before you order, or book a discovery call and we will check it with you.\u003c\/p\u003e\n\u003ch3\u003eNot sure what you have?\u003c\/h3\u003e\n\u003cp\u003eBook a discovery call. We will work out what system you are running, whether you have seats available, and what the handsets need to be set to. \u003ca href=\"\/pages\/contact\"\u003eGet in touch\u003c\/a\u003e and we will arrange a time.\u003c\/p\u003e\n\u003ch3\u003eThis service is for Allworx only\u003c\/h3\u003e\n\u003cp\u003eNortel, Avaya, NEC and LG-Ericsson digital phones hold no configuration of their own — line appearances, extensions and button programming all live in your phone system, not in the handset. There is nothing to pre-configure. For those we program your system remotely instead.\u003c\/p\u003e","brand":"Office Outlet Canada","offers":[{"title":"Per handset","offer_id":55644280750379,"sku":"SVC-PRECFG-ALLWORX","price":29.0,"currency_code":"CAD","in_stock":true}]},{"product_id":"remote-support-system-programming","title":"Remote Support \u0026 System Programming","description":"\u003cp\u003eYour carrier stopped supporting it. We didn't.\u003c\/p\u003e\n\u003cp\u003eOur technicians install and maintain this equipment for a living — Nortel Norstar and BCM, Avaya, NEC DT300, LG-Ericsson iPLDK and Allworx. Most of what goes wrong on these systems can be sorted remotely, without waiting for someone to drive out.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e$185 per hour. 30-minute minimum, then billed in 15-minute increments.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat we do\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eProgramming a new or replacement set into an existing system — extension, display name, button and line-appearance layout\u003c\/li\u003e\n\u003cli\u003eVoicemail boxes, greetings, auto-attendant and call routing changes\u003c\/li\u003e\n\u003cli\u003eWorking out why a set will not register, will not ring, or rings in the wrong place\u003c\/li\u003e\n\u003cli\u003eRecovering programming after a power event or a swap-out\u003c\/li\u003e\n\u003cli\u003eTelling you honestly whether a system is worth keeping alive, and what it would take\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow it works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eBuy the time here, or email us first if you would rather scope it.\u003c\/li\u003e\n\u003cli\u003eWe contact you to arrange a window and sort out remote access.\u003c\/li\u003e\n\u003cli\u003eWe do the work and tell you what we found.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eIf the job turns out to be smaller than you bought, we refund the difference. If it turns out to be much bigger, we stop and tell you before spending your money.\u003c\/p\u003e\n\u003ch3\u003eLarger jobs\u003c\/h3\u003e\n\u003cp\u003eMulti-site work, system migrations, or anything with an unknown shape is quoted rather than billed hourly. \u003ca href=\"\/pages\/contact\"\u003eTell us what you are dealing with.\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eOngoing support\u003c\/h3\u003e\n\u003cp\u003eIf you are running a platform nobody will touch any more and you want someone on the end of a phone rather than a one-off fix, we do that too. Ask about ongoing support.\u003c\/p\u003e","brand":"Office Outlet Canada","offers":[{"title":"30 minutes (minimum)","offer_id":55644297068843,"sku":"SVC-REMOTE-30","price":92.5,"currency_code":"CAD","in_stock":true},{"title":"1 hour","offer_id":55644297101611,"sku":"SVC-REMOTE-60","price":185.0,"currency_code":"CAD","in_stock":true}]}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0823\/9067\/9851\/collections\/office-outlet-services-tile.png?v=1789775379","url":"https:\/\/officeoutlet.ca\/collections\/services.oembed","provider":"Office Outlet Canada","version":"1.0","type":"link"}