{"product_id":"remote-support-system-programming","title":"Remote Support \u0026 System Programming","description":"\u003cp\u003eYour carrier stopped supporting it. We didn't.\u003c\/p\u003e\n\u003cp\u003eOur technicians install and maintain this equipment for a living — Nortel Norstar and BCM, Avaya, NEC DT300, LG-Ericsson iPLDK and Allworx. Most of what goes wrong on these systems can be sorted remotely, without waiting for someone to drive out.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e$185 per hour. 30-minute minimum, then billed in 15-minute increments.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat we do\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eProgramming a new or replacement set into an existing system — extension, display name, button and line-appearance layout\u003c\/li\u003e\n\u003cli\u003eVoicemail boxes, greetings, auto-attendant and call routing changes\u003c\/li\u003e\n\u003cli\u003eWorking out why a set will not register, will not ring, or rings in the wrong place\u003c\/li\u003e\n\u003cli\u003eRecovering programming after a power event or a swap-out\u003c\/li\u003e\n\u003cli\u003eTelling you honestly whether a system is worth keeping alive, and what it would take\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow it works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eBuy the time here, or email us first if you would rather scope it.\u003c\/li\u003e\n\u003cli\u003eWe contact you to arrange a window and sort out remote access.\u003c\/li\u003e\n\u003cli\u003eWe do the work and tell you what we found.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eIf the job turns out to be smaller than you bought, we refund the difference. If it turns out to be much bigger, we stop and tell you before spending your money.\u003c\/p\u003e\n\u003ch3\u003eLarger jobs\u003c\/h3\u003e\n\u003cp\u003eMulti-site work, system migrations, or anything with an unknown shape is quoted rather than billed hourly. \u003ca href=\"\/pages\/contact\"\u003eTell us what you are dealing with.\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eOngoing support\u003c\/h3\u003e\n\u003cp\u003eIf you are running a platform nobody will touch any more and you want someone on the end of a phone rather than a one-off fix, we do that too. Ask about ongoing support.\u003c\/p\u003e","brand":"Office Outlet Canada","offers":[{"title":"30 minutes (minimum)","offer_id":55644297068843,"sku":"SVC-REMOTE-30","price":92.5,"currency_code":"CAD","in_stock":true},{"title":"1 hour","offer_id":55644297101611,"sku":"SVC-REMOTE-60","price":185.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/officeoutlet.ca\/products\/remote-support-system-programming","provider":"Office Outlet Canada","version":"1.0","type":"link"}