Shipping Policy
We're excited to get your order to you! Here's everything you need to know about how we ship your remanufactured or renewed electronics:
Shipping Destinations
We proudly ship to all provinces and territories within Canada and to the United States of America.
Order Processing
Orders are typically processed and prepared for shipment within 1-3 business days after they are placed. You'll receive a confirmation email with tracking details once your order departs.
Estimated Delivery Times
- Canada: 3-7 business days (Standard), 2-4 business days (Expedited, where available)
- United States: 5-10 business days (Standard), 3-7 business days (Expedited, where available)
These are estimates; actual delivery may vary due to location, customs, or carrier delays.
Customs & Duties (US Orders)
For orders shipped to the United States, please be aware that customs duties, taxes, and import fees may be levied by US Customs and Border Protection. These charges are the responsibility of the recipient. We recommend contacting your local customs office for detailed information.
Tracking & Costs
Shipping costs are calculated at checkout based on order weight and destination. You'll receive a tracking number via email once your order ships. Keep an eye out for free shipping promotions!
Need More Info?
If you have any further questions about our shipping methods, please feel free to contact us.
Return Policy
Your satisfaction is our priority. We want you to be completely happy with your remanufactured or renewed electronics purchase. If something isn't right, here's how we can help:
What's Returnable?
Most of our remanufactured office electronics and other consumer electronics are eligible for return. To qualify, items must be in the same condition as received, unused, with all original packaging, and include all accessories, manuals, or free gifts.
Return Window
You have 14 calendar days from the date you received your item to initiate a return.
How to Start a Return
- Contact our customer service team at support@officeoutlet.ca or via our contact form with your order number.
- We'll provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
- Once we receive and inspect your returned item, we'll notify you of your refund's status.
- Approved refunds are processed to your original payment method within a few business days.
Please note: Returns require an RMA number. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit. Original shipping charges are non-refundable.
Questions?
If you have any further questions about our return policy, please don't hesitate to contact us. We're here to help!